Effective Date: 08/11/2023
- Introduction
Welcome to Solivana Wellness Spa. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us through various communication channels, including text messaging, voice calls, and email marketing. We are committed to safeguarding your privacy and complying with California privacy laws. By using our services and engaging with us through these channels, you consent to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following types of personal information through various communication channels:
2.1. Information You Provide: When you interact with us, such as making appointments, inquiries, or subscribing to our communications, we may collect your name, contact details, and other information you voluntarily provide.
2.2. Communication History: We may retain records of your interactions with us, including text messages, voice call logs, and email correspondence.
2.3. Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, pages visited, and the time and date of your visit.
2.4. Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing and preferences. You can manage your cookie preferences through your browser settings.
2.5. Payment Information: If you make payments for our services online, we may collect payment information, such as credit card details, to process your transactions securely.
2.6. Health Information: In the context of your spa treatments, we may collect health-related information to ensure your safety and provide personalized services. This information is kept strictly confidential.
- How We Use Your Information
We may use your personal information, including information collected through text messaging, voice calls, and email marketing, for the following purposes:
3.1. Providing Services: To schedule appointments, deliver spa services, and maintain your spa records.
3.2. Communication: To respond to your inquiries, send appointment reminders, and communicate updates about our services through text messages, voice calls, and email.
3.3. Marketing: With your consent, we may send promotional offers, newsletters, or other marketing materials through text messages, voice calls, and email.
3.4. Analytics: To improve our website, services, and user experience by analyzing usage patterns and trends.
3.5. Legal Compliance: To comply with legal obligations and protect our rights and interests.
- Sharing Your Information
We may share your personal information collected through text messaging, voice calls, and email marketing with the following parties:
4.1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, and communication service providers.
4.2. Legal Requirements: We may disclose your information if required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Your Choices
5.1. Opt-Out: You may opt out of receiving marketing communications from us through text messaging, voice calls, and email marketing by following the unsubscribe instructions provided in the messages or contacting us directly.
5.2. Access and Correction: You have the right to access and correct your personal information held by us. Please contact us for assistance.
- Security
We take reasonable measures to protect your personal information collected through text messaging, voice calls, and email marketing. However, no data transmission over the internet or mobile networks can be guaranteed to be completely secure.
- Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website and, where applicable, through text messaging, voice calls, or email.
- Contact Us
If you have questions or concerns about this Privacy Policy or your personal information collected through text messaging, voice calls, or email marketing, please contact us at info@solivana.com
By using our services and engaging with us through these communication channels, you agree to the terms of this Privacy Policy. Please review it carefully and check for updates periodically.