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Membership Terms

At SoliVana Wellness Spa, we are dedicated to providing comprehensive memberships that offer continuous wellness benefits tailored to your needs. We offer two distinct types of memberships:

  • Regular Memberships: Receive two (2) service credits each month.
  • Daily Memberships: Receive thirty (30) service credits each month.

Credit Accumulation and Usage:

  • Accumulation: Regular members can accumulate unused credits for up to three months. Credits for Daily memberships expire at the end of each month and do not roll over.
  • Sharing: Members may share their service credits with friends or family, enhancing the flexibility of their wellness benefits.
  • Conversion to Gift Certificates: Regular members can convert accumulated credits into gift certificates. This option is not available for Daily memberships.

Membership Cancellation Policy:

  • Cancellation Requirements: To cancel a membership, a 30-day written notice must be provided, detailing valid reasons for cancellation. Cancellations are considered on a case-by-case basis.
  • Early Termination: If a membership is cancelled before the 12-month commitment period ends, any unused credits will be forfeited immediately. These credits cannot be converted into gift certificates or refunded.
  • Early Cancellation Fee: An early cancellation fee of $100 may apply if a membership is terminated before the completion of the 12-month period, covering administrative costs incurred by early termination.
  • Promotional or Founders Memberships: Cancellation of these memberships results in immediate forfeiture of all accumulated credits. No refunds or gift certificate conversions are provided under these circumstances.

General Conditions:

  • Memberships are non-refundable except as explicitly stated in these terms.
  • SoliVana Wellness Spa reserves the right to modify or discontinue membership offerings at any time, with proper notice provided to members at least 30 days prior to any changes.
  • Changes to membership terms or fees will be communicated to members within the required notice period.

Contact and Support: For any inquiries related to membership terms, credit conversion, or other questions, please contact our dedicated membership services team at info@solivana.com. We are committed to supporting your wellness journey and ensuring your satisfaction with our services.

By subscribing to a SoliVana Wellness Spa membership, you agree to these terms and commit to a mutual engagement in enhancing health and well-being.

CONTACT

Call/Text: 650-564-4325

VISIT

1922 El Camino Real

Redwood City, CA 94063

HOURS

Monday- Closed
Tue - Thurs: 11:00 am - 8:00pm
Fri-Sun 10:30 am - 8:00 pm