Membership policy

Effective Date: September 23, 2026 · Updated October 17, 2026 · Solivana Wellness · Inner Light Wellness LLC

01

Membership tiers & credits

Solivana offers membership tiers (The Start, The Pause, The Reset, and The Practice), each providing a monthly allotment of service credits usable for the qualifying Core and Signature options listed on the membership page. Body Composition Scan and Vibration Plate are separate included benefits, not Signature credit options.

Credit Allocation. Credits are issued at the start of each billing cycle. The number and type depend on your tier.

90-Day Rollover — Active Members Only. Unused membership credits roll over for up to 90 days from the date they were issued, only while your membership remains active. Credits expire after 90 days. Rollover is a membership benefit, not a separate bank of sessions that remains available after cancellation.

Transferable. Credits are transferable and may be used by a guest. Bring a friend or send someone in your place; just let us know when booking so we can allocate the credit correctly.

Non-Refundable. Credits hold no cash value and cannot be redeemed for a refund.

02

Appointments: booking & cancellation

Give at least 24 hours’ notice to change or cancel an appointment. Use the shared appointment schedule below for cash fees and credit consequences. For changes 3–24 hours beforehand, ask the team to confirm whether a fee and credit loss both apply before making the change. Late arrivals may shorten the experience.

03

Auto-renewal, commitment & cancellation

Automatic Renewal. Monthly plans are billed monthly to your payment method on file and renews automatically each month on your billing date until you cancel.

Minimum Commitment. Monthly plans start with a 3-month minimum commitment. After the first 3 months, your membership continues month-to-month.

When You May Cancel. Cancellation requests can be submitted once your first 3 months are complete. During the initial 3 months, cancellation is not available, except for medical reasons or a move out of the area.

How to Cancel. Cancel by email to info@solivana.com with the subject "Membership Cancellation Request". Send the request from the email on your account; including your name and membership is optional. The link below opens a pre-formatted request. Cancellation requests are accepted by email only.

When Cancellation Takes Effect. Your cancellation takes effect at the end of your current billing cycle. You will not be charged again after that date. No refunds are issued for partial months.

Credits on Cancellation. All unused membership credits, including rolled-over credits, are forfeited immediately when your cancellation takes effect. This applies even if a credit is less than 90 days old. There is no grace period or post-cancellation redemption window. Use or share eligible credits before your cancellation takes effect. Membership credits have no cash refund value. This rule does not apply to separately purchased package/program credits or gift cards.

If Credits Are Building Up. Contact us before cancelling. We can help you schedule your visits, allocate eligible credits to a guest, or discuss the existing pause option if you qualify. Having unused credits does not extend credit access after cancellation.

Membership Pause. Members may pause for one 30-day period per calendar year after the initial 3-month commitment. Pauses are not available during the commitment period. To request a pause, call or text 650-564-4325 or email info@solivana.com at least 7 days before your next billing date.

Send a Cancellation Request

04

Billing & price lock

Price Lock. Your monthly membership price, including any sale price in effect when you join, is locked for 12 months from your join date.

Price Adjustments. Solivana may adjust membership prices once per year. Members will be notified by email 30 days before any change takes effect, and a change never applies before your 12-month price lock ends.

Non-Refundable. Membership fees are non-refundable except as explicitly stated in these terms.

Policy Changes. Members will be notified by email in advance of any material change to these membership terms.

05

General terms & conditions

Assumption of Risk: Members acknowledge and assume the risks associated with participation in wellness services and release Solivana Wellness from liability, except in cases of gross negligence or willful misconduct.

Governing Law: These terms are governed by the laws of the State of California. The venue for any legal proceedings shall be San Mateo County, California.

Dispute Resolution: Any dispute relating to your membership shall first be submitted to mediation. If unresolved, it will proceed to binding arbitration. By joining, members waive the right to a jury trial.

Severability: If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

Entire Agreement: These terms supersede any promotional offers, advertisements, or verbal representations made prior to membership enrollment. This does not affect the price you joined at: membership prices and renewal terms change only as described in this Membership Policy (the 12-month price lock and emailed notice in Section 04).

06

SMS, cookies & privacy choices

Bookings and any messaging opt-ins happen with our booking provider. Preparing an inquiry email on this rebuilt website does not enroll you in marketing or SMS. See the SMS Opt-In Policy for business messaging terms.

This rebuilt website does not include optional analytics or advertising tags. Use Privacy Choices for an account-level privacy request. The separate booking provider has its own cookie and privacy controls.

07

Contact us

Solivana Wellness Inner Light Wellness LLC DBA Solivana Wellness Email: info@solivana.com Phone / Text: 650-564-4325 Address: 1922 El Camino Real, Redwood City, CA 94063 Hours: Monday – Saturday, 11:00am – 8:00pm; Sunday, 10:00am – 6:00pm