This Privacy Policy describes how SoliVana Wellness Spa ("Company," "we," "us," or "our") processes personal information collected through our website at solivana.com (the "Website"). It is designed to help you understand how we collect and use your information and to help you make informed decisions when using our Website.
This Privacy Policy applies only to personal information collected through our Website. Information collected through appointment scheduling, secure messaging, intake forms, or other clinical channels is subject to additional privacy protections and applicable law.
By using this Website, you agree to the terms of this Privacy Policy. Your use of this Website is also governed by our Terms of Use, which are incorporated herein by reference. This policy may change from time to time — your continued use of the Website after changes are posted constitutes acceptance of those changes.
You may submit personal information when interacting with our Website, including when you:
This may include your name, email address, phone number, postal address, and billing information as applicable.
As you navigate our Website, we may automatically collect certain technical data including:
This data is collected using cookies, web beacons, log files, and similar tracking technologies. It is used primarily for analytics, security monitoring, and Website optimization. We do not automatically collect sensitive personal information.
Cookies: A cookie is a small file placed on your device. You may refuse cookies by adjusting your browser settings, though some parts of the Website may not function properly as a result. By continuing to use our Website, you consent to our use of cookies unless you opt out. Where required by law, we will request explicit consent before using tracking technologies that collect personal data.
We use Google Analytics and similar third-party tools to understand Website usage. For more on how Google Analytics uses data, visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
We may receive information about you from third-party service providers such as scheduling platforms, payment processors, or marketing tools that support our business operations. If you engage with us on social media, we may also collect publicly available profile information as permitted by that platform's terms and your privacy settings.
We do not knowingly collect sensitive personal information as defined under the California Privacy Rights Act (CPRA), such as Social Security numbers, biometric data, or government-issued identifiers. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it promptly.
We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to:
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted third-party service providers that assist us in operating our business — such as appointment scheduling platforms, payment processors, or marketing tools — strictly to perform services on our behalf and subject to confidentiality obligations.
We may also disclose your personal information in the following circumstances:
You can set your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable cookies, some parts of our Website may not function properly. You may also manage preferences using our Website's cookie management tool where available.
We do not sell or share your personal information with third parties for their advertising purposes. If you have opted in to marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at info@solivana.com.
If you receive text reminders or promotional messages, you may opt out at any time by replying STOP to any message. For full details, see our SMS Opt-In Policy.
Even if you opt out of promotional messages, we may still send service-related communications such as appointment confirmations, reminders, and important policy updates. These are necessary for providing our services and cannot be opted out of.
We do not control third parties' collection or use of your information for interest-based advertising. However, you may opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) at optout.networkadvertising.org.
SoliVana Wellness Spa has adopted commercially reasonable security standards to prevent unauthorized access to your information. These include physical, electronic, and procedural safeguards appropriate to the nature of the information we handle.
While we follow generally accepted industry standards, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our Website, and any transmission is at your own risk. If we become aware of a security breach affecting your personal information, we will take appropriate measures and notify affected individuals as required by applicable law.
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information to us.
If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at info@solivana.com.
SoliVana Wellness Spa reserves the right to update this Privacy Policy at any time. If we make material changes to how we treat your personal information, we will notify you through a notice on our Website home page and update the "Effective Date" at the top of this page.
Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Effective Date: July 25, 2023 · Last Reviewed: March 2026
1922 El Camino Real
Redwood City, CA 94063
11:00am – 8:00pm
© 2026 SoliVana Wellness. All rights reserved.
