Scheduling
Appointment Cancellation & Rescheduling
If you need to cancel or reschedule your wellness session, we kindly ask for at least 24 hours notice to avoid any fees. Special events require at least 5 days notice for cancellation for a full refund.
Cancellation within 24 hours
A fee equal to the full value of the service will be charged.
Rescheduling 3–24 hours before
A $35 rescheduling fee will apply.
Rescheduling less than 3 hours before
A fee equal to the full value of the service will be charged.
No-Show Policy
Failure to appear without prior notice will result in a charge of the full session fee.
Late Arrivals
Late arrivals may result in a shortened session to accommodate other appointments. No late arrivals will be accepted for classes, and the full class fee will be charged.
Events & Workshops
Event & Workshop Reservations
Practitioner-led events and workshops require full payment to hold your spot. Due to limited capacity and practitioner scheduling, stricter notice requirements apply.
Cancellation / Rescheduling
Cancel or reschedule at least 5 days prior to the event for a full refund.
Late Cancellations & No-Shows
Late cancellations and no-shows forfeit full payment.
Transfers
If you can't attend, you may transfer your spot to another person with advance notice, provided the event is not sold as non-transferable and the replacement attendee agrees to event terms.
Memberships & Packages
Membership & Package Purchases
Membership and package purchases are non-refundable but are transferable. Extensions and adjustments may be considered on a case-by-case basis.
📋
For membership-specific terms including pause policies and commitment periods, please review our full
Membership Policy →Gift Cards
Gift Card Purchases
Refunds
Gift card purchases are non-refundable.
Expiration
Gift cards have no expiration date and can be used at your convenience.
Retail
Retail Product Returns
Return Window
We accept returns of unopened and unused retail products within 14 days of purchase.
Refund Method
Eligible returns are processed as a full refund or exchange within 7–10 business days using the original payment method.
🙏
Thank you for your understanding and for respecting our time. We strive to provide the best possible experience for every guest at SoliVana.
