LEGAL & PRIVACY

Privacy Policy

Effective Date: September 23, 2026 · Last Updated: October 17, 2026

Information We Collect

Information You Provide Directly. You may submit personal information when interacting with our Website, including when you schedule an appointment or send an inquiry email, contact us by phone or text , participate in surveys or provide feedback, or make a payment for services (processed via a secure third-party payment processor; we do not store credit card details). This may include your name, email address, phone number, postal address, and billing information as applicable.

Information Collected Automatically. As you navigate our Website, we may automatically collect certain technical data including: usage data (pages visited, navigation patterns, traffic data, time spent on pages), device & technical information (IP address, browser type, operating system, device identifiers), and location data (general location only, if you grant permission). This data is collected using cookies, web beacons, log files, and similar tracking technologies.

Information from Third Parties. We may receive information about you from third-party service providers such as scheduling platforms, payment processors, or marketing tools that support our business operations.

How We Use Your Information

We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to: respond to your inquiries and requests; schedule, confirm, and manage appointments and send reminders; provide customer support and resolve concerns; send service-related communications including schedule updates and policy notices; process payments and maintain billing records; improve our Website experience through analytics and usage data; comply with legal and contractual obligations; notify you about changes to our services or policies; and send marketing communications, only with your opt-in consent.

Legal Basis for Processing. We process personal information based on your consent, our legitimate business interests, contractual necessity, and compliance with legal obligations.

Data Retention. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. When information is no longer needed, we securely delete or anonymize it.

How We Share Your Information

We do not sell your personal information. However, we may share certain data with trusted third-party service providers and advertising platforms (such as Meta) to help us operate our business and measure marketing performance.

We may share necessary information with trusted third-party service providers that assist us in operating our business (such as appointment scheduling platforms, payment processors, or marketing tools) strictly to perform services on our behalf and subject to confidentiality obligations.

We may also disclose your personal information in the following circumstances: in connection with a sale, merger, or transfer of all or part of our business assets; to comply with legal requirements (court orders, subpoenas, government or law enforcement requests); to protect or defend the rights and interests of SoliVana Wellness; where we perceive a threat to the safety of individuals or property; in connection with misuse of our Website or violations of our Terms of Use; and with your explicit consent or at your direction.

Your Choices & Controls

Cookies & Tracking Technologies. You can set your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable cookies, some parts of our Website may not function properly.

Promotional Email. If you have opted in to marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us via the Contact page.

SMS / Text Messages. If you receive text reminders or promotional messages, you may opt out at any time by replying STOP to any message. For full details, see our SMS Opt-In Policy.

Service Communications. Even if you opt out of promotional messages, we may still send service-related communications such as appointment confirmations, reminders, and important policy updates. These are necessary for providing our services and cannot be opted out of.

Security

SoliVana Wellness has adopted commercially reasonable security standards to prevent unauthorized access to your information. These include physical, electronic, and procedural safeguards appropriate to the nature of the information we handle.

While we follow generally accepted industry standards, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our Website, and any transmission is at your own risk. If we become aware of a security breach affecting your personal information, we will take appropriate measures and notify affected individuals as required by applicable law.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information to us.

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at 650-564-4325 or via the Contact page.

Changes to This Policy

SoliVana Wellness reserves the right to update this Privacy Policy at any time. If we make material changes to how we treat your personal information, we will notify you through a notice on our Website home page and update the "Effective Date" at the top of this page.

Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Business: SoliVana Wellness Legal Entity: Inner Light Wellness LLC DBA SoliVana Wellness Email: info@solivana.com Phone / Text: 650-564-4325 Online: the Contact page Mail: 1922 El Camino Real, Redwood City, CA 94063 Hours: Monday – Saturday, 11:00am – 8:00pm; Sunday, 10:00am – 6:00pm

Cookies, Analytics & Advertising

This rebuilt website does not include optional Google Analytics, Google Tag Manager, Google Ads or Meta Pixel integrations. It does not send optional advertising conversion events. Hosting may process technical information to deliver and secure the website. Our images and fonts may be delivered by external providers.

Inquiry drafts are prepared in your browser and sent through your own email app. This website does not store or submit your draft and does not enroll you in marketing. Booking, payment and account management happen on a separate provider’s website; its own privacy and cookie controls apply there.

There are no optional tracking categories to enable on this rebuild. Use Privacy Choices to open an email request about account information or an opt-out. Browser privacy settings and Global Privacy Control do not send an account-level email request to SoliVana.

California Residents: CCPA / CPRA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: request disclosure of categories and specific pieces of personal information collected • Right to Delete: request deletion of personal information, subject to exceptions • Right to Correct: request correction of inaccurate personal information • Right to Opt Out: opt out of sharing personal information for cross-context behavioral advertising • Right to Limit Use of Sensitive Information • Right to Non-Discrimination

Do Not Sell or Share My Personal Information. You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising by clicking the "Privacy Choices / Do Not Sell or Share My Personal Information" link in our footer, or by contacting us directly.

To submit a request, contact us at info@solivana.com, 650-564-4325, or via the Contact page. We will respond within 45 days of receiving a verifiable request. For account-level requests, use the email method above. Optional tracking tags are not included in this rebuild, regardless of browser GPC settings.

SMS Communications & Opt-In

SoliVana Wellness (Inner Light Wellness LLC) operates two separate SMS programs, and each requires its own distinct, explicit consent. Marketing consent is never combined with transactional consent, and neither checkbox is pre-checked.

• Transactional and customer-care messages. By providing your mobile phone number and checking the first SMS consent checkbox, you agree to receive appointment reminders, booking confirmations and changes, responses to support requests, and follow-up related to an existing inquiry.

• Marketing and promotional messages. By separately checking the second, optional SMS consent checkbox, you agree to receive special offers, discounts, event announcements, and membership promotions. This consent is entirely optional. It is not required to submit a form, book an appointment, or make a purchase, and declining it does not affect your transactional messages.

Consent to receive text messages is not a condition of any purchase. You must be at least 18 years of age to opt in to either program. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of that program at any time; reply HELP for assistance, or contact us at 650-564-4325. Mobile carriers are not liable for delayed or undelivered messages.

We record the timestamp, page path, and any available UTM parameters with each SMS opt-in to document your consent. See our Terms of Service for the full SMS terms.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We are committed to protecting your privacy and ensuring your personal information remains secure.