Privacy Policy
When you visit our website, you're trusting us with your information. We take that seriously. This policy explains what we collect, why we collect it, and how we protect it — so you always know exactly what's happening behind the scenes.
This Privacy Policy applies only to personal information collected through our Website. Information collected through appointment scheduling, secure messaging, intake forms, or other clinical channels is subject to additional privacy protections and applicable law.
By using this Website, you agree to the terms of this Privacy Policy. Your use of this Website is also governed by our Terms of Use, which are incorporated herein by reference. This policy may change from time to time — your continued use of the Website after changes are posted constitutes acceptance of those changes.
Information We Collect
Information You Provide Directly
You may submit personal information when interacting with our Website, including when you:
- Schedule an appointment or submit an inquiry form
- Contact us by email, phone, or text
- Participate in surveys or provide feedback
- Make a payment for services (processed via a secure third-party payment processor — we do not store credit card details)
This may include your name, email address, phone number, postal address, and billing information as applicable.
Information Collected Automatically
As you navigate our Website, we may automatically collect certain technical data including:
- Usage data — pages visited, navigation patterns, traffic data, time spent on pages
- Device & technical information — IP address, browser type, operating system, device identifiers
- Location data — general location only, if you grant permission
This data is collected using cookies, web beacons, log files, and similar tracking technologies. It is used primarily for analytics, security monitoring, and Website optimization. We do not automatically collect sensitive personal information.
Cookies: A cookie is a small file placed on your device. You may refuse cookies by adjusting your browser settings, though some parts of the Website may not function properly as a result. By continuing to use our Website, you consent to our use of cookies unless you opt out. Where required by law, we will request explicit consent before using tracking technologies that collect personal data.
We use Google Analytics and similar third-party tools to understand Website usage. For more on how Google Analytics uses data, visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Information from Third Parties
We may receive information about you from third-party service providers such as scheduling platforms, payment processors, or marketing tools that support our business operations. If you engage with us on social media, we may also collect publicly available profile information as permitted by that platform's terms and your privacy settings.
Sensitive Personal Information
We do not knowingly collect sensitive personal information as defined under the California Privacy Rights Act (CPRA), such as Social Security numbers, biometric data, or government-issued identifiers. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it promptly.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
How We Use Your Information
We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to:
- Respond to your inquiries and requests
- Schedule, confirm, and manage appointments and send reminders
- Provide customer support and resolve concerns
- Send service-related communications including schedule updates and policy notices
- Process payments and maintain billing records
- Improve our Website experience through analytics and usage data
- Comply with legal and contractual obligations
- Notify you about changes to our services or policies
- Send marketing communications — only with your opt-in consent. You may unsubscribe at any time by clicking "unsubscribe" in any marketing email or by contacting us directly.
- Measure the effectiveness of our advertising campaigns using tools such as Meta Pixel and the Meta Conversions API
- Any other purpose for which you provide explicit consent
Legal Basis for Processing
We process personal information based on your consent, our legitimate business interests, contractual necessity, and compliance with legal obligations, depending on the context in which the information is collected.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we securely delete or anonymize it.
How We Share Your Information
We do not sell your personal information. However, we may share certain data with trusted third-party service providers and advertising platforms (such as Meta) to help us operate our business and measure marketing performance, as described in this policy.
We may share necessary information with trusted third-party service providers that assist us in operating our business — such as appointment scheduling platforms, payment processors, or marketing tools — strictly to perform services on our behalf and subject to confidentiality obligations.
We may also disclose your personal information in the following circumstances:
- In connection with a sale, merger, or transfer of all or part of our business assets
- To comply with legal requirements — court orders, subpoenas, government or law enforcement requests
- To protect or defend the rights and interests of SoliVana Wellness
- Where we perceive a threat to the safety of individuals or property
- In connection with misuse of our Website or violations of our Terms of Use
- With your explicit consent or at your direction
Your Choices & Controls
Cookies & Tracking Technologies
You can set your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable cookies, some parts of our Website may not function properly. You may also manage preferences using our Website's cookie management tool where available.
Promotional Email
We do not sell or share your personal information with third parties for their advertising purposes. If you have opted in to marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at solivana@podium.email.
SMS / Text Messages
If you receive text reminders or promotional messages, you may opt out at any time by replying STOP to any message. For full details, see our SMS Opt-In Policy.
Service Communications
Even if you opt out of promotional messages, we may still send service-related communications such as appointment confirmations, reminders, and important policy updates. These are necessary for providing our services and cannot be opted out of.
Interest-Based Advertising
We do not control third parties' collection or use of your information for interest-based advertising. However, you may opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) at optout.networkadvertising.org.
Security
SoliVana Wellness has adopted commercially reasonable security standards to prevent unauthorized access to your information. These include physical, electronic, and procedural safeguards appropriate to the nature of the information we handle.
While we follow generally accepted industry standards, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our Website, and any transmission is at your own risk. If we become aware of a security breach affecting your personal information, we will take appropriate measures and notify affected individuals as required by applicable law.
Children's Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information to us.
If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at solivana@podium.email.
Changes to This Policy
SoliVana Wellness reserves the right to update this Privacy Policy at any time. If we make material changes to how we treat your personal information, we will notify you through a notice on our Website home page and update the "Effective Date" at the top of this page.
Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: solivana@podium.email
- Phone / Text: 650-564-4325
- Mail: SoliVana Wellness — 1922 El Camino Real, Redwood City, CA 94063
- Hours: Monday – Sunday, 11:00am – 8:00pm
Meta Pixel & Advertising Tools
Our website uses Meta Pixel, a technology provided by Meta Platforms, Inc. (Facebook/Instagram). This tool helps us understand how visitors interact with our website and measure the performance of our advertising campaigns on Facebook and Instagram.
What Meta Pixel Collects
- Pages visited and actions taken on our website (PageView events)
- URL and UTM parameters that identify where your visit originated
- Device type, browser, and operating system
- IP address (used for general location approximation only)
- Button clicks and form interactions, where configured
Meta Conversions API (CAPI)
We also use Meta's Conversions API (CAPI), which allows us to share website event data directly from our server. If you submit a form on our website — such as a booking or contact inquiry — your email address or phone number may be transmitted to Meta. Before transmission, this information is hashed (converted into an irreversible encrypted code). Meta uses this hashed data only for attribution and campaign matching — not to identify you personally.
In plain terms: Your actual email or phone number is never sent to Meta in readable form. It is converted to a scrambled code before leaving our systems. This data is used solely to help us understand whether our ads are working — not to track you across the internet or sell your information.
To learn more about how Meta handles this data, or to manage your ad preferences, visit facebook.com/privacy.
Meta may combine this data with information it already holds about you in accordance with its own privacy policies.
Third-party tools including Meta Pixel may receive interaction data as visitors use this site. Where required by applicable law, including the California Invasion of Privacy Act (CIPA), consent is obtained before such tools are activated.
California Residents — Your Rights Under CCPA / CPRA
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know — You may request a disclosure of the categories and specific pieces of personal information we have collected about you, why we collected it, and with whom it has been shared.
- Right to Delete — You may request that we delete personal information we have collected, subject to certain exceptions required by law or necessary for our operations.
- Right to Correct — You may request that we correct inaccurate personal information we hold about you.
- Right to Opt Out — You have the right to opt out of the sharing of your personal information with third parties for cross-context behavioral advertising, including via Meta Pixel and similar tools.
- Right to Limit Use of Sensitive Information — You may direct us to limit the use and disclosure of any sensitive personal information to only what is necessary to provide our services.
- Right to Non-Discrimination — We will not penalize you or provide inferior service for exercising any of these rights.
To submit a request or exercise any of these rights, contact us at solivana@podium.email or call (650) 564-4325. We will respond within 45 days of receiving a verifiable request.
We honor Global Privacy Control (GPC) browser signals as a valid opt-out request for California residents. If your browser or device transmits a GPC signal, we will treat it as a request to opt out of the sharing of your personal information for cross-context behavioral advertising.
Do Not Sell or Share My Personal InformationSMS Communications & Opt-In
By providing your phone number, you consent to receive transactional and promotional SMS messages from SoliVana Wellness. These messages may include:
- Appointment confirmations and reminders
- Customer service communications
- Wellness updates
- Promotional offers related to our services
Message frequency may vary. You may opt out of SMS communications at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us through our website.
Message and data rates may apply depending on your mobile carrier.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We are committed to protecting your privacy and ensuring your personal information remains secure.
SMS Terms & Conditions
By opting in to receive SMS communications from SoliVana Wellness, you agree to receive informational and promotional messages. These messages may include:
- Appointment reminders
- Customer support responses
- Wellness updates
- Promotional offers related to our services
You can cancel the SMS service at any time. Simply text STOP to unsubscribe. After sending STOP, we will send you a confirmation that you have been unsubscribed. To rejoin, sign up as you did the first time.
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance.
Message frequency may vary. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to participate in our SMS communications.