Privacy
Policy
This Privacy Policy describes how SoliVana Wellness Spa ("Company," "we," "us," or "our") processes personal information collected through our website at solivana.com (the "Website"). It is designed to help you understand how we collect and use your information and to help you make informed decisions when using our Website.
This Privacy Policy applies only to personal information collected through our Website. Information collected through appointment scheduling, secure messaging, intake forms, or other clinical channels is subject to additional privacy protections and applicable law.
By using this Website, you agree to the terms of this Privacy Policy. Your use of this Website is also governed by our Terms of Use, which are incorporated herein by reference. This policy may change from time to time — your continued use of the Website after changes are posted constitutes acceptance of those changes.
Information We Collect
Information You Provide Directly
You may submit personal information when interacting with our Website, including when you:
- Schedule an appointment or submit an inquiry form
- Contact us by email, phone, or text
- Participate in surveys or provide feedback
- Make a payment for services (processed via a secure third-party payment processor — we do not store credit card details)
This may include your name, email address, phone number, postal address, and billing information as applicable.
Information Collected Automatically
As you navigate our Website, we may automatically collect certain technical data including:
- Usage data — pages visited, navigation patterns, traffic data, time spent on pages
- Device & technical information — IP address, browser type, operating system, device identifiers
- Location data — general location only, if you grant permission
This data is collected using cookies, web beacons, log files, and similar tracking technologies. It is used primarily for analytics, security monitoring, and Website optimization. We do not automatically collect sensitive personal information.
Cookies: A cookie is a small file placed on your device. You may refuse cookies by adjusting your browser settings, though some parts of the Website may not function properly as a result. By continuing to use our Website, you consent to our use of cookies unless you opt out. Where required by law, we will request explicit consent before using tracking technologies that collect personal data.
We use Google Analytics and similar third-party tools to understand Website usage. For more on how Google Analytics uses data, visit policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Information from Third Parties
We may receive information about you from third-party service providers such as scheduling platforms, payment processors, or marketing tools that support our business operations. If you engage with us on social media, we may also collect publicly available profile information as permitted by that platform's terms and your privacy settings.
Sensitive Personal Information
We do not knowingly collect sensitive personal information as defined under the California Privacy Rights Act (CPRA), such as Social Security numbers, biometric data, or government-issued identifiers. If we become aware that we have inadvertently collected such information, we will take appropriate steps to delete it promptly.
How We Use Your Information
We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to:
- Respond to your inquiries and requests
- Schedule, confirm, and manage appointments and send reminders
- Provide customer support and resolve concerns
- Send service-related communications including schedule updates and policy notices
- Process payments and maintain billing records
- Improve our Website experience through analytics and usage data
- Comply with legal and contractual obligations
- Notify you about changes to our services or policies
- Send marketing communications — only with your opt-in consent. You may unsubscribe at any time by clicking "unsubscribe" in any marketing email or by contacting us directly.
- Any other purpose for which you provide explicit consent
How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted third-party service providers that assist us in operating our business — such as appointment scheduling platforms, payment processors, or marketing tools — strictly to perform services on our behalf and subject to confidentiality obligations.
We may also disclose your personal information in the following circumstances:
- In connection with a sale, merger, or transfer of all or part of our business assets
- To comply with legal requirements — court orders, subpoenas, government or law enforcement requests
- To protect or defend the rights and interests of SoliVana Wellness Spa
- Where we perceive a threat to the safety of individuals or property
- In connection with misuse of our Website or violations of our Terms of Use
- With your explicit consent or at your direction
Your Choices & Controls
Cookies & Tracking Technologies
You can set your browser to refuse all or some cookies, or to alert you when cookies are sent. If you disable cookies, some parts of our Website may not function properly. You may also manage preferences using our Website's cookie management tool where available.
Promotional Email
We do not sell or share your personal information with third parties for their advertising purposes. If you have opted in to marketing emails, you may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at info@solivana.com.
SMS / Text Messages
If you receive text reminders or promotional messages, you may opt out at any time by replying STOP to any message. For full details, see our SMS Opt-In Policy.
Service Communications
Even if you opt out of promotional messages, we may still send service-related communications such as appointment confirmations, reminders, and important policy updates. These are necessary for providing our services and cannot be opted out of.
Interest-Based Advertising
We do not control third parties' collection or use of your information for interest-based advertising. However, you may opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) at optout.networkadvertising.org.
Security
SoliVana Wellness Spa has adopted commercially reasonable security standards to prevent unauthorized access to your information. These include physical, electronic, and procedural safeguards appropriate to the nature of the information we handle.
While we follow generally accepted industry standards, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to our Website, and any transmission is at your own risk. If we become aware of a security breach affecting your personal information, we will take appropriate measures and notify affected individuals as required by applicable law.
Children's Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information to us.
If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 13, please contact us at info@solivana.com.
Changes to This Policy
SoliVana Wellness Spa reserves the right to update this Privacy Policy at any time. If we make material changes to how we treat your personal information, we will notify you through a notice on our Website home page and update the "Effective Date" at the top of this page.
Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: info@solivana.com
- Phone / Text: 650-564-4325
- Mail: SoliVana Wellness Spa — 1922 El Camino Real, Redwood City, CA 94063
- Hours: Monday – Sunday, 11:00am – 8:00pm
SMS Communications & Opt-In
By providing your phone number through our website, booking forms, or other communication channels, you consent to receive SMS messages from SoliVana Wellness Spa.
These messages may include:
- appointment confirmations and reminders
- customer service communications
- wellness updates
- promotional offers related to our services
Message frequency may vary.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
For assistance, reply HELP or contact us through our website.
Message and data rates may apply depending on your mobile carrier.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We are committed to protecting your privacy and ensuring your personal information remains secure.
SMS Terms & Conditions
By opting in to receive SMS communications from SoliVana Wellness Spa, you agree to receive informational and promotional messages.
These messages may include:
- appointment reminders
- customer support responses
- wellness updates
- promotional offers related to our services
You can cancel the SMS service at any time. Simply text STOP to unsubscribe. After you send the message STOP, we will send you a confirmation message that you have been unsubscribed.
If you want to join again, you can sign up as you did the first time.
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance.
Message frequency may vary. Message and data rates may apply.
Mobile carriers are not liable for delayed or undelivered messages.
You must be 18 years of age or older to participate in our SMS communications.
Effective Date: July 25, 2023 · Last Reviewed: March 2026