QUESTIONS & ANSWERS
SoliVana FAQs
A few things to know before your visit.
Your first visit
What is SoliVana?
A wellness studio in Redwood City for floating, sauna and cold plunge, salt-room sessions, and more. Explore our experiences—no membership required.
What are your hours?
Monday–Saturday, 11am–8pm. Sunday, 10am–6pm.
What happens when I arrive?
We explain your experience and answer questions. Your first visit includes an intake and waiver; allow time for changing and any showering, too.
Are the rooms private?
Float and Fire & Ice use private suites. The communal salt room may be shared. Duo sessions include your partner; practitioner-led sessions include your practitioner.
Buying & memberships
Which experience should I start with?
Choose one experience, or try four with the $390 Sampler. Its credits never expire.
Do you sell gift cards?
Yes—gift cards from $100. They never expire.
Do membership credits roll over?
Yes, for up to 90 days from issue while your membership is active.
What happens to credits when I cancel my membership?
All unused membership credits are forfeited immediately when cancellation takes effect, including rollover credits. There is no grace period. Separately purchased packages and gift cards are unaffected. See the membership policy for timing and terms.
What if I cancel or reschedule a session?
Give at least 24 hours’ notice. Late changes can mean fees or lost credits; see the cancellation policy.
Health & comfort
Do any health precautions apply to me?
If you’re pregnant, have a medical condition, take medication or have an implanted device, check the precautions for your chosen experience and consult your clinician. Contact us about accessibility or help using equipment. These are wellness services, not medical treatments.
What should I check before floating?
Ask about open wounds, skin conditions, epilepsy or kidney disease. If pregnant, consult your OB/GYN or midwife. See float precautions.
What about sauna and cold plunge?
Get clinical guidance for heart or blood-pressure conditions, temperature sensitivity, pregnancy or medication use. See Fire & Ice precautions.
What about compression and salt sessions?
For compression, do not book without clinical guidance if you have blood clots, DVT, infection or circulatory conditions. For salt sessions, ask about respiratory or skin concerns; check with a pediatrician for children. See compression and salt-room precautions.
What about magnetic, light and sound experiences?
For PEMF/EMTT, check implanted devices, pregnancy, medication and medical conditions. For red light, check photosensitivity and eye conditions; follow eye-protection instructions. For NeuroVIZR, check epilepsy, photosensitivity and migraines. See each experience’s precautions.
What about vibration, scans and practitioner sessions?
Check pregnancy and implanted devices for vibration or body scans, plus balance and mobility for vibration. Discuss injuries, surgery, pregnancy, conditions and touch preferences with your practitioner. Wellness assessments do not diagnose disease or replace clinical care. See experience precautions.
What if I feel uncomfortable during a session?
Stop and alert the team. Before starting, we can explain how to get help or leave safely. For a medical emergency, call 911.