Effective Date: September 23, 2026 · Solivana Wellness · Inner Light Wellness LLC
01
Appointment cancellation & rescheduling
Give at least 24 hours’ notice to change or cancel an appointment. See the shared schedule below for paid and credit appointments. Confirm any combined fee and credit loss with the team before a late change. Group sessions, events and workshops follow the same 24-hour rule; see the section below.
Late arrivals may shorten an experience. No late arrivals are accepted for classes; the full class fee will be charged.
02
Event & workshop reservations
Practitioner-led events and workshops require full payment to hold your spot. Due to limited capacity and practitioner scheduling, stricter notice requirements apply.
Cancellation / Rescheduling: Cancel or reschedule at least 24 hours before the start time for a full refund. There is no day-of-week deadline — the clock simply runs back 24 hours from your session.
Late Cancellations & No-Shows: Late cancellations and no-shows forfeit full payment.
Transfers: If you can't attend, you may transfer your spot to another person with advance notice, provided the event is not sold as non-transferable and the replacement attendee agrees to event terms.
03
Membership & package purchases
Membership and package purchases are non-refundable but are transferable. Package and program credits do not expire, so there is nothing to extend; use them whenever you are ready. Adjustments may be considered on a case-by-case basis.
For membership-specific terms including pause policies and commitment periods, please review the Membership Policy.
04
Gift card purchases
Gift card purchases are non-refundable. Solivana gift cards never expire and can be used at your convenience. In accordance with California law, a gift card with a remaining balance of less than $15 may be redeemed for its cash value on request.
05
Retail product returns
Return Window: We accept returns of unopened and unused retail products within 14 days of purchase.
Refund Method: Eligible returns are processed as a full refund or exchange within 7–10 business days using the original payment method.
Contact, SMS & privacy choices
Business: Solivana Wellness · Inner Light Wellness LLC
Email: info@solivana.com
Phone / Text: 650-564-4325
Address: 1922 El Camino Real, Redwood City, CA 94063
Privacy: Inquiry drafts on this rebuilt website do not enroll you in marketing or SMS. Bookings and opt-ins are handled by the booking provider. Use Privacy Choices to open an opt-out request email. No optional analytics or advertising tags are included in this rebuild.
Retail Product Returns
We accept returns of unopened and unused retail products within 14 days of purchase. Eligible returns are processed as a full refund or exchange within 7–10 business days using the original payment method. The buyer pays for return shipping. If your product arrives damaged or is faulty, you receive a full refund. For shipping, pickup and how to start a return, see Shipping & Returns.
Appointment changes, at a glance
- Cancel or reschedule · at least 24 hours
- Paid appointment: No fee
- Membership credit: No fee · Credit: Returned
- Cancel · 3 to under 24 hours
- Paid appointment: Full service value
- Membership credit: Confirm with the team · Credit: Forfeited; confirm any cash fee
- Reschedule · 3 to under 24 hours
- Paid appointment: $35
- Membership credit: $35 · Credit: Confirm with the team
- Cancel or reschedule · under 3 hours
- Paid appointment: Full service value
- Membership credit: Full service value · Credit: Forfeited
- No-show
- Paid appointment: Full service value
- Membership credit: Confirm with the team · Credit: Forfeited
For member changes 3–24 hours before an appointment, confirm whether a cash fee and credit forfeiture both apply before making the change. Contact 650-564-4325. Group sessions, events and workshops follow the same 24-hour rule for a full refund; retreat-specific terms must be confirmed before payment. Late arrival may shorten a session. Membership cancellation is separate from changing an appointment.